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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Cazzell

October 10, 2024

5  out of  5
rating by Joseph Cazzell
"Everyone that I have talked to over the phone or via email or text have been very helpful, knowledgeable, and just all around great down to earth people. They are serious about making any process as easy as possible for you and any problem you do have get taken care of as quickly as they can. Hats off to the team over there. You all are Superstars"
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Tony

October 3, 2024

5  out of  5
rating by Tony
"Very helpful answered all my questions."
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Tom-STL M

October 2, 2024

5  out of  5
rating by Tom-STL M
"Kim's office has been taking care of my insurance needs for over 20 years. Kim's staff is very knowledgeable and professional every time I call the office with my insurance questions. I've been with Kim Schwartz so long they're more like my second family! The entire office is super friendly, caring and nice! :o) From car insurance, to home owners insurance, to rental property insurance, umbrella policies and more, Kim's office has me well insured at the best prices! It's peace of mind that Kim and her team provide. To me, that's huge! Thank you Kim Schwartz!"
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Sean Walsh

October 2, 2024

5  out of  5
rating by Sean Walsh
"I've been with the Kim Schwartz team for more than 25 years because of their attention to customer service and accessibility. They handle any question or claim we've had with a quick response and friendly professionalism. Never had any issues. I highly recommend Kim and her team."
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Kavinda Flavio

September 24, 2024

5  out of  5
rating by Kavinda Flavio
"Tiffany is a helpful agent."
We responded:
"Thank you Kavinda! I am glad to have Tiffani working in my agency. Thank you for the 5 star review."
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Dana Gholson

September 16, 2024

5  out of  5
rating by Dana Gholson
"Kim and her staff are amazing! Been through a few life obstacles with them and they were our rock. Always had our back and felt I was in great hands the entire time. 10/10 Highly Recommend"
We responded:
"Dana, thank you for the great review. We will always have your back! "
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Steven W Hill

August 29, 2024

5  out of  5
rating by Steven W Hill
"I enjoyed working with Lexie this morning, she helped me achieve everything I was looking for. Thanks Lexie..."
We responded:
"Thank you Steven! We are glad to have you in our office!"
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Donald Dodson

August 21, 2024

5  out of  5
rating by Donald Dodson
"Great people to work with, always understanding and helpful !"
We responded:
"Thank you for the 5-star review! We appreciate you!"
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Jon Whitaker

August 15, 2024

5  out of  5
rating by Jon Whitaker
"TIFFANY WAS VERY HELPFUL AND SHE HELPED ME SAVE A LOT OF $$$!"
We responded:
"Thank you Jon! We are so happy to have you!"
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Bobby Myers

August 8, 2024

2  out of  5
rating by Bobby Myers
"I've debated this review for a couple months. I've dealt with Kim Schwartz's State Farm office for nearly 20 years, collectively with auto and life insurance coverages. This past May, there was a tornado nearby and my car was damaged by hail as I was sheltered in place for over an hour. I contacted the office first to inquire about the claim process. The second time, I was going to initiate the claim but had apprehension after speaking with an agent in the office. I was told (without an estimate, even) that the damage would likely exceed the car's value, at which point, I would be issued a check and would need to surrender my vehicle or buy it back. I contested this point, asserting that ownership shouldn't change hands because insurance would be providing the coverage I paid for. The agent told me "insurance isn't a savings plan." She's right - it's not a savings plan - for either of us. So why would an insurer have the right to take ownership of property they've been paid to insure? That's the entire point of full coverage. It's why I pay a higher premium monthly. I pay hoping I won't need it; they collect, also hoping I won't need it. I said, "If you go to a hospital for major medical, the insurance company doesn't confiscate and own your body after they pay the bill." The agent told me that they did, especially if you were an organ donor. To me, this was the most absurd logic. After getting past that, I asked about the process, at which point I was told the car would be totaled, I would pay the deductible, I would buy the car back, and be issued a salvage title. I asked if I could insure a car with a salvage title, she wasn't sure but said "most likely" (unless I had other claims prior - I don't). I informed the agent that I would call back at a later date (and if I didn't call back, I wouldn't be pursuing a claim). After this, I contacted the Department of Motor Vehicles (Imperial, MO) and was told that I would not be able to renew plates on a vehicle with a salvage title (that I would need to make repairs and be issued a "prior salvage title). After that, I contacted the Missouri Department of Insurance, who couldn't confirm if I could insure or plate a vehicle with a salvage title. It seems nobody knows. That agent told me that "insurance really isn't set up for the consumer." And that was perhaps the most honest thing I'd been told in this entire fiasco. I decided to let it go, continue paying monthly, and accept that my car has hail damage (I called it "character."). But the entire interaction has been frustrating, especially since my monthly coverage rate has increased about 20% in the past 1.5-2 years. Which brings me to this review: I wouldn't have posted this if my rate for insurance hadn't increased AGAIN. So we can't make the claim process easy, nobody can answer questions I have with certainty (instead I get some "the insurance owns you if you die" run around), I have a damaged vehicle that what they would pay won't repair, AND now we're going to charge more? I think this is bad business."
We responded:
"Hi Bobby. since I did not speak to you, I will be contacting you to discuss your concerns. Hail damage is a covered loss and we can discuss the claim process in more detail."
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alexander born

April 3, 2024

5  out of  5
rating by alexander born
"Every interaction I’ve had with the Kim Schwartz team has been a total breeze. Their customer service is top notch. They are very responsive to last minute requests (I always seem to need an insurance card when I can’t find one) and they’re always looking to save us money. I highly recommend!"
We responded:
"I wanted to thank you for the 5 star review! "
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Mid Hus

March 29, 2024

5  out of  5
rating by Mid Hus
"Anytime I need something, Gina picks up and helps me out within minutes. Always super polite, friendly, and professional Thank You"
We responded:
"Thank you for the great review!"
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Michele Dvorak

March 20, 2024

5  out of  5
rating by Michele Dvorak
"I have been a customer for 25+ years. They have helped with car accidents, hail damage, a tree falling on the roof of my house, and two totaled cars. They consistently respond in a timely and professional manner, answer my questions, and make filing a claim easy and hassle free. Highly recommend."
We responded:
"Michele-thank you! You are a great person to work with!! So happy to have you here!"
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Mary Bagby

February 11, 2024

5  out of  5
rating by Mary Bagby
"I’ve been with State Farm for over 40 years, they insured our first new car! My MIL at the time called her agent and helped us set it up. When Kim bought the agency from Bill, they didn’t skip at beat. Kim & Pam have always provided excellent customer service. I especially appreciated the willingness to either meet me at my home or my office to sign any paperwork that needed taken care. These ladies are the BEST!!"
We responded:
"Thank you Mary!! We love having you in this agency!"
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Crystal Frede

February 7, 2024

5  out of  5
rating by Crystal Frede
"I have had this insurance company for years and they are always quick with a response and helpful."
We responded:
"Crystal, thank you for the great review!! "
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Staci Johnson Lange

January 24, 2024

5  out of  5
rating by Staci Johnson Lange
"I’ve been with Kim Schwartz for 14 years, ever since moving to Missouri. She was able to walk me through the transition of insurance from another state, and has been a constant partner through life changes requiring insurance changes. Kim and her staff are always available to answer any questions and offer me my options, from auto to renter’s to homeowner’s to life insurance…she’d kept me covered!"
We responded:
"Staci, thank you for the nice review!!"
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Larry Schillinger

January 18, 2024

5  out of  5
rating by Larry Schillinger
"My wife Linda, and I have been with Kim Schwartz,State Farm for many years. Kim and all of her staff are top notch. If you are looking for an agent that care for her clients, look no farther."
We responded:
"Larry, thank you for the review!! "
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Kevin Jackson

January 12, 2024

5  out of  5
rating by Kevin Jackson
"I have been a customer at this branch of State Farm for many years. They have always been kind, extremely competent, and helpful. Im very particular with the companies I do business with, and Kim’s office has always done a great job. It’s nice to not have to worry about your insurance company."
We responded:
"Thank you Kevin!! "
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Sandra Castaldi

January 11, 2024

5  out of  5
rating by Sandra Castaldi
"Gina at is so easy to work with and she is prompt when returning her emails. When we ask for pricing she gives us the most thorough information."
We responded:
"Thank you Sandra! We love Gina too and appreciate the review!"
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jennifer summers

January 3, 2024

5  out of  5
rating by jennifer summers
"The customer service at this Agency is top notch!!! Gina and Christopher are very knowledgeable and helpful!"
We responded:
"Thank you Jennifer! "
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Laura Mueller

December 29, 2023

5  out of  5
rating by Laura Mueller
"I have been a loyal customer with State Farm since I was 16 years old and I am now 52 years young. They have never disappointed me with their customer service and price. I know lots of people shop around trying to find the greatest deal and price, but State Farm has always done well and I believe loyalty is the best option!"
We responded:
"Thank you Laura! "
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Chris Hausmann

December 12, 2023

5  out of  5
rating by Chris Hausmann
"Great service from all the staff."
We responded:
"Thank you Chris!!"
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Valley Hills Animal Rescue

December 11, 2023

5  out of  5
rating by Valley Hills Animal Rescue
"I've worked with Kim's office for over 13 years and they are always happy to help anytime, very professional and knowledgeable. Can't find a better insurance agent!!! Change today!!"
We responded:
"Thank you for the great review! "
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Jessica

December 8, 2023

5  out of  5
rating by Jessica
"This team is great they respond to email and phones calls in timely manner and help with getting papers from the claim department in a timely manner also"
We responded:
"Jessica - thank you for the great review!"
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Alex Francis

November 30, 2023

5  out of  5
rating by Alex Francis
"This is the best insurance office I have ever had the pleasure of working with. Always incredibly nice and helpful. They make everything simple and easy to understand. Highly recommend giving them a call if you’re thinking about switching or starting a new policy."
We responded:
"Alex - thank you for your nice comment!! We appreciate you!"